Training, Coaching, Mediation ...
Sales & Customer Service SkillsManagement Developement, Leadership and Motivation
Organizational Change, Team Building & Improved Synergies
Corporate / Community / Couple Mediation Services
Unionville, Ontario // 905.470.9994 // bob@bobgernon.ca
Books
Body & Soul; Unleashing the Power of Your Team
A book about creating a new bottom line for the 21st century enterprise. It's about enthusiastically embracing change and learning to proactively master it without resorting to the low road of cutbacks and layoffs. It's about leveraging the talents, experiences and knowledge of your team to create an empowering and ennobling plan of action.
A book about creating a new bottom line for the 21st century enterprise. It's about enthusiastically embracing change and learning to proactively master it without resorting to the low road of cutbacks and layoffs. It's about leveraging the talents, experiences and knowledge of your team to create an empowering and ennobling plan of action.
In the works ... Bob currently has a book in process which focuses on how to effectively lead hightly educated technical professionals in the 21st century work context.
CDs
- Sales Skills Workshop (2 CD Set, Captured Live)
Skills, tools, tips and techniques for exceeding customer expectations andachieving personal excellence. Learn how to grow your business, develop loyal clients and keep them forlife. Benefit from Bob's insight, wit and wisdom in this new, ind-depth 2 hourseminar covering the latest sales techniques.
| Disc 1 1. Introduction 2. The Sales Process 3. Service and Your Uniqueness 4. Understand Behaviour Styles 5. The One Percent Rule 6. How to Add Value 7. Prospecting 8. Qualifying 9. Combo Selling Techniques | Disc 2 10. Making a Positive First Impression 11. The Professional Presentation 12. Handling Objections 13. Closing Techniques 14. Follow-up |
Articles
Bob publishes a journal entitled "Tabula Rasa", which includes articles on a variety of coaching, training and sales related topics. The links below provide a sample of those articles.
- Summer 2006 - What Do Employees Want?
- The Power of Positive Affirmations
- May, 2004 - "Keeping the Gratitude Attitude"
- May, 2004 - "6 Decades of Selling Styles"
- May, 2004 - "Humour in Sales & Life"
- October, 2004 - "A is for Attitude"
- October, 2004 - "Dancing with Porcupines"
- November 2004 - Neo & Customer Service Excellence
- February, 2005 - Shifting Paradigms: Going from Good to Great Excellence
- February, 2005 - Getting on the BioTech Bandwagon
- Unleashing the Power of Inside Sales